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Customer Relations Executive

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Farnborough

First 4 Personnel (& Temp) Ltd

Permanent

Up to £24500 per annum + benefits

Maternity Cover 12 months

Strong customer service experience, good telephone manner? Available immediately to start a Fixed Term Contract for 12 months? Local to Farnborough? A Customer Relations Executive is required to support clients with their holidays and tours.

What will you be doing?

  • Respond to emails, calls, and letters regarding issues with flight delays, tour issues, lost property, insurance claims and post trip concerns.
  • Investigate issues with tours and feedback to clients
  • Assisting customers with lost property claims or flight delay issues and insurance supporting documents where required.
  • To actively monitor logs and complete tasks from other areas of the business that require Customer Relations' intervention or guidance.
  • Careful administration of customer letters and e-mails, ensuring relevant files are kept up-to-date.
  • Assisting with the preparation of monthly reports and complaints analysis if required.
  • Using sound judgement to manage difficult customer situations.

What skills do you need?

  • Good oral and written communication skills
  • Good analytical skills with the ability to effectively problem solve
  • Ability to multi-task through effective planning, prioritising and organising of workload
  • Previous experience in a busy Customer Relations or Service role
  • Good working knowledge of the Microsoft Office package

What's on offer?

  • 12 month Fixed Term Contract
  • £24,500 salary
  • Hours 9 to 530pm Mon to Fri – 1 hour lunch
  • Holiday 20 days (plus Bank/Public Holidays rises by one day per year to a maximum of 25 days
  • Free Car Parking -Staff who live outside a 2 mile radius of the office receive free parking either on site or with Rushmoor Smartcard.

After probation:

  • Pension Scheme
  • Private Healthcare
  • Health Cash Plan
  • Employee Assistance Programme (EAP)
  • Staff Discount Scheme-Tours
  • Flu Jabs Oct/Nov
  • Season Ticket Loan
  • Childcare Vouchers
  • Life Assurance