Do you have experience of helpdesk support of a Loan Management or CRM software? Loving SQL with a flair for writing Macros and SQL server administration?

A CRM Systems Analyst is required by this fast paced growing organisation to work with third party provider in managing queries from internal staff on the development and maintenance of a loan management CRM system, written in SQL.

What will you be doing?

• Day to day management of the loan management system, with close liaison with the external provider
• Respond to first-lines queries from internal staff regarding issues with the system
• Providing bug fixes where possible or escalating to the third party provider
• Supporting in the development of new requirements for the system
• Creating technical specification and working with third party to develop
• Create bespoke management reports using SQL Reporting
• Suggest and implement processes to improve the system
• Prepare training guides and material for new requirements and deliver to staff

What do you need?

• Previous experience of supporting a Loan Management System or CRM software
• SQL Reporting, SQL server knowledge
• Helpdesk or Desktop Support experience
• Strong excel skills – VlookUps and writing Macros
• Good communication skills

What's on offer?

• Salary £24,000 - £27,000
• 22 days holiday, increasing 1 day per year to a max of 25 days
• SimplyHealth or Perkbox membership after probation
• Cycle to Work Scheme
• Support with professional studies Childcare Voucher Scheme
• Car Sharing Incentive Scheme
• Pension scheme
• Modern offices
• Good opportunity to develop long term career
• Working in a vibrant, expanding, forward-thinking company
• Hours: 8.30am – 5.30pm; finish 5.00pm Fridays